Digital Imaging System Ltd regard the level of support it gives to its customers as being very important. All hardware, software and systems come with one year’s warranty and there are support contracts available to extend the warranty period if required.
The first year’s warranty covers you for: –
- Unlimited telephone and email support.
- Return to base hardware warranty.
- Software bug fixes.
There are a number of extended support contracts you can take out: –
Level 1 – Bronze
- Unlimited telephone and email support.
Level 2 – Silver
- Unlimited telephone and email support.
- Remote support via secure website.
Level 2 – Gold
- Unlimited telephone and email support.
- Remote support via secure website.
- One on site visit if require to investigate a problem.
- Also on the site visit a basic run through of the software for any new colleagues.
- Microscope service.
Level 3 – Platinum
- Unlimited telephone and email support.
- One on site visit if require to investigate a problem.
- Also on the site visit a basic run through of the software for any new colleagues.
- External hardware support (return to base) covering shipping, parts and labour.
- Microscope service.
If you do not have a support contract we can provide support visits at £495 for half a day or £995 for a whole day.
Please contact us if you would like to know how much an extended support contract would cost for your system.
